RETURN & EXCHANGE POLICY
Last updated February 07, 2024
Thank you for your business. We hope you are happy with your education service selection. However, if you are not completely satisfied, your purchase may qualify for a refund or an exchange. Please see below for more information on our refund and exchange policy.
REFUND PROCESS
To request a refund, please email info@newworldwork.com and explain, as best you can, what you purchased, what was provided to you, and why you would like a refund.
After reviewing your request for refund email, we may reach out to you for further information via email or Zoom live online call. If we determine a refund is necessary and allowed, we will process your refund within seven (7) days. If we determine a refund is not necessary or allowed, we will communicate this to you via email only.
TUITION REFUNDS
If We Cancel...
If a The New World Work Trainer cancels a class, please understand that the circumstances must be out of our control. We have a history of teaching as few as 1 or 2 people in a class, so it’s probably not going to be due to class size. In this scenario, we will offer to refund 100% of your tuition (we would absorb any fees or taxes), or offer to reschedule you in a future class.
Refunds more than 7 days before class starts...
If you request a refund for a class that is more than 7 calendar days from starting, we will refund 100% of the tuition price (minus any transaction fees, if any). This is a “No questions asked” policy. You want a refund, you got it. We may try to get you to transfer to another future class, but if you tell us you just want a refund, we will back off.
Refunds less than 7 days before class starts...
If you request a refund for a class that is 7 calendar days, or less, from starting, we will refund 80% of the tuition price you paid. We will likely highly suggest you transfer to another future class, so you don’t lose any of your tuition, but this will be your choice, not ours.
Refunds after a class starts...
If class starts and you do not show up for class, we reserve the right to claim your tuition as a retainer for the trainer’s time. The trainers do not work for free, and if we schedule them for a class, they WILL show up, and we need to pay them. We hope you can see the position we are in here. In this scenario, the best course of action for you would be to reschedule the class at a future date – but, 2 no-shows will completely forfeit your tuition.
Refunds after you have been removed from class...
If class has already started, and the trainer removes you for class for any reason (bullying/harassing other students, not participating in class, not paying attention to class, disrupting class in any way, disregarding the trainer's ground rules, etc.), this refund policy serves as your notice that we regard your tuition as forfeited – it will not be refunded in part or in whole. We take our classes very seriously, we expect our students to do the same.
Refunds when we have tried to contact you, but you are not responding...
Our policy here used to be very strict. It would result in you completely forfeiting your tuition if you don’t get in touch with us within 2 days after class was scheduled to be completed, your intent needed to be rescheduling with us. These days, we work with students on a case-by-case basis. We will be asking you a series of questions that determine whether you will receive a full, partial, or no refund. Please be honest about you situation.
EXCHANGES PROCESS
Please follow the REFUND PROCESS described above. We will communicate with you via email and/or Zoom online call to find the best product or service fit for the exchange you are seeking. Exchanges are processed immediately, but please allow an extra two (2) business days for the request to be fully processed. If the request is not immediately processed, we will contact you via email only when processing is complete.
EXCEPTIONS
The following items cannot be returned or exchanged:
● Live Coaching Sessions (after the session has concluded)
● Live Classes (once the class has started)
● Video Courseware (if all modules of the courseware have been viewed)
● Free Courseware
For defective products, please contact us at info@newworldwork.com to arrange a unique solution, refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at: